Privacy Policy

1. Introduction

NAUCH CLOTHIN LIMITED ("NAUCH CLOTHIN", "we", "our" or "us") respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about our products, place an order or communicate with us.

We handle personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023, where applicable.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required for a particular processing activity, we will obtain it separately.

2. Information We Collect

Depending on how you interact with NAUCH CLOTHIN, we may collect the following information.

Personal and Contact Information

• Full name.
• Telephone number.
• Email address.
• Residential or delivery address.
• Country and city of residence.

Order Information

• Products ordered.
• Sizes, colours and quantities selected.
• Customisation instructions and measurements where necessary.
• Order history and order reference numbers.
• Delivery preferences.
• Communications concerning orders and customer service.

Customer Account Information

Customer registration is optional where the relevant feature is available. If you create an account, we may collect the information required to manage it, including login credentials and saved preferences. Customers may browse products and submit order enquiries without registering, subject to the website’s available features.

Payment Information

We may process or receive information necessary to confirm payments and manage transactions. Where a third-party payment provider is used, that provider may process payment information under its own privacy policy and applicable terms. We will not intentionally collect or retain complete payment card details unless our payment arrangements and security obligations appropriately permit it.

Technical Information

Depending on our website configuration, we may collect technical information such as IP addresses, browser type, device information, server logs and website usage data through cookies or similar technologies. We will provide any additional notices or obtain consent where required by applicable law.

3. How We Use Your Information

We may use personal information to:

• Respond to product enquiries.
• Process and manage orders.
• Confirm product specifications, sizes and customisation requests.
• Communicate payment arrangements.
• Arrange domestic and international deliveries.
• Provide customer support and resolve complaints.
• Manage customer accounts where available.
• Maintain order records and customer preferences.
• Protect our website and investigate suspected fraud.
• Improve our products, services and website.
• Meet applicable legal, tax, accounting and regulatory obligations.
• Send promotional communications where permitted and, when required, with your consent.

We process personal information only where an appropriate lawful basis exists under applicable data protection law.

4. Domestic and International Delivery

To fulfil orders, we may share necessary customer information with delivery companies, courier services, logistics providers and customs-related service providers.

Information shared may include the recipient’s name, telephone number, delivery address, country and details of the shipment.

For international deliveries, certain information may need to be provided to customs authorities or other relevant authorities to comply with import, export and shipping requirements.

We aim to share only the information reasonably necessary to complete the delivery or satisfy applicable legal obligations.

5. WhatsApp Communication

Customers may communicate with NAUCH CLOTHIN through WhatsApp to enquire about products, confirm orders, discuss customisation, arrange payments and coordinate deliveries.

Information shared through WhatsApp may also be processed by WhatsApp in accordance with its own privacy policy and terms.

Customers should avoid sending unnecessary sensitive personal information through WhatsApp.

We will take reasonable steps to protect personal information within our control.

6. Sharing Personal Information

We do not sell customers’ personal information as a product.

Where necessary and lawful, we may share relevant information with:

• Delivery companies and logistics providers.
• Payment service providers.
• Website hosting and technical service providers.
• Customer-service tools and other service providers.
• Customs brokers or shipping agents involved in international deliveries.
• Competent public authorities where disclosure is legally required.

We take reasonable steps to ensure that personal information is handled appropriately by service providers. Where personal information is transferred internationally, we will take the measures required by applicable data protection law.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve performance and understand website usage.

The cookies and technologies actually used will depend on our website configuration.

Where required by law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

Visitors should be able to access information about the cookies used and any available preference controls.

8. Marketing and Promotional Messages

NAUCH CLOTHIN may wish to inform customers about new collections, product launches, promotions and other business updates.

Where required, we will obtain consent before sending promotional communications.

Customers may opt out of promotional messages through an available unsubscribe mechanism or by contacting us.

Opting out of marketing will not prevent us from sending necessary communications relating to existing orders or customer-service requests.

9. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, alteration, disclosure and misuse.

These measures may include appropriate access restrictions, secure website configuration and the use of reputable service providers.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

We will respond to personal-data incidents in accordance with applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining relevant business records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Object to certain processing activities.
• Request restrictions on certain processing activities.
• Request a copy of certain information in a portable format where applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing a request. Some information may need to be retained where required by law or where another lawful basis applies.

12. Children’s Privacy

Our website is intended for people who can lawfully enter into the relevant transactions.

We do not knowingly collect children’s personal information beyond what is appropriate and lawful in the circumstances.

Where a transaction involves a minor, any necessary involvement or authorisation of a parent or guardian will be handled in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We do not control the privacy practices of independent third parties. Customers should review the relevant privacy policies before providing information to those services.

14. Changes to This Policy

We may update this Privacy Policy when our business operations, website features or legal obligations change.

The updated policy will be published on our website with a revised effective date.

Where required, we will provide appropriate notice or seek consent for relevant changes.

15. Contact Information

For questions, concerns or requests relating to this Privacy Policy, please contact us through our official customer-service channels.

Business Name: NAUCH CLOTHIN LIMITED
Website: https://nauchclothin.com
Email: Nauchfashion@gmail.com
Phone/WhatsApp: +234 9023057749
Business Address: 18, Ademola Nelson Bassey, Igando, Lagos State