Returns, Refunds and Exchanges Policy

1. Our Commitment

At NAUCH CLOTHIN LIMITED, we want our customers to be satisfied with their purchases.

Please read this policy carefully before confirming an order.

2. Incorrect Sizes

We understand that sizing issues can occur.

Where a customer receives an incorrect size because NAUCH CLOTHIN supplied a size different from the one agreed upon, we will review the issue and arrange an appropriate solution. Depending on the circumstances, this may include an exchange, alteration or another remedy required by applicable law.

Where a sizing problem results from incorrect measurements or size selections supplied or confirmed by the customer, the customer may be responsible for reasonable alteration, exchange or additional delivery costs.

For custom-made garments, customers should carefully review their measurements and specifications before confirming an order.

3. Damaged or Defective Products

If a customer receives a product that is damaged, defective or incorrectly supplied due to an error attributable to NAUCH CLOTHIN, the customer should contact us promptly.

Please provide:

• Your order details or order reference.
• A description of the problem.
• Clear photographs or videos showing the issue, where appropriate.

We will assess the complaint and communicate the available resolution. Depending on the circumstances and applicable law, the resolution may include repair, replacement, exchange or refund.

Customers will not be charged for resolving a verified product issue that is our responsibility, except where a charge is expressly permitted by applicable law.

4. Customer-Caused Damage

Customers are expected to handle and care for their garments appropriately.

Where damage is caused by misuse, improper washing, accidental damage, unauthorised alterations or other actions attributable to the customer, NAUCH CLOTHIN may decline a refund or complimentary replacement for that damage, subject to applicable law.

Each complaint will be assessed based on the available information.

This provision does not exclude remedies for defects or other issues for which the business remains legally responsible.

5. Change of Mind

We generally do not accept returns or offer refunds solely because a customer changes their mind, no longer wants the product or decides they would prefer another design after receiving a correctly supplied item.

Customers should carefully review the product description, size, colour, design and other specifications before confirming an order.

This policy does not restrict any cancellation, return or refund rights that may apply under Nigerian law.

6. Custom-Made Products

Custom-made garments are produced according to the specifications agreed upon with the customer.

Customers should confirm their measurements, fabric choices, colours, design preferences and other details before production begins.

Once production has started, changes or cancellations may be restricted because materials and labour may already have been committed to the order.

Where an issue results from our failure to follow the agreed specifications or from a defect for which we are responsible, we will review the complaint and provide an appropriate remedy.

Any deposit or cancellation arrangement will be communicated before the customer confirms the order.

7. Pre-Order Products

Pre-order products may require additional production or waiting time before dispatch.

The estimated production and delivery period will be communicated before the order is confirmed.

If NAUCH CLOTHIN cannot fulfil a confirmed pre-order, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

8. Exchange and Refund Process

Customers requesting an exchange or refund should contact us through our official WhatsApp channel.

Please provide your order reference, explain the issue and include supporting photographs where appropriate.

We will review the request and communicate the next steps.

Customers should not send products back before receiving return instructions from us.

Where a return or exchange is approved, we will communicate the applicable arrangements and any lawful charges before proceeding.

Refunds will be processed through an appropriate payment method and within the applicable legal timeframe.

9. Important Notice

Nothing in this policy excludes or limits a customer’s statutory rights under applicable Nigerian consumer-protection law.

If you have a question about an order, please contact NAUCH CLOTHIN through our official customer-service channels.

WhatsApp/Phone: +234 9023057749 · Email: Nauchfashion@gmail.com