Shipping and Delivery Policy

1. Our Delivery Commitment

NAUCH CLOTHIN LIMITED is committed to delivering customers’ orders as safely and efficiently as reasonably possible.

We offer domestic delivery throughout Nigeria and international delivery to supported destinations, subject to product availability, courier coverage, applicable laws and shipping restrictions.

2. Delivery Locations

Domestic Delivery

We accept orders for delivery throughout Nigeria, subject to courier availability and confirmation of the delivery address.

International Delivery

We also accept international orders for delivery to eligible destinations outside Nigeria. International delivery availability depends on the destination country, courier coverage, shipping restrictions, customs requirements and the type of product ordered.

Customers outside Nigeria should contact us through our official WhatsApp channel or other published customer-service channels to confirm delivery availability and obtain a shipping quotation before completing their orders.

We reserve the right to decline delivery to destinations where shipping is unavailable, prohibited or impracticable.

3. How Orders Are Confirmed

Customers may browse products and submit order enquiries through https://nauchclothin.com.

Our current ordering process is completed through WhatsApp, where we confirm the relevant details, including:

• Product selection, size and quantity.
• Customisation requirements, where applicable.
• Product price.
• Delivery destination.
• Shipping charges.
• Payment arrangements.
• Estimated production and delivery times.

An order is confirmed when the relevant details and terms have been agreed upon by both parties.

4. Product Preparation and Processing Times

Processing times depend on the type of product ordered.

Ready-made products: Processing begins after the order is confirmed and the agreed payment requirements have been satisfied.

Custom-made products: Additional time may be required for measurements, material preparation, tailoring and quality checks.

Pre-order products: Customers will be informed of the estimated production or availability date before confirming their orders.

The applicable estimated processing period will be communicated during the ordering process.

5. Shipping Charges

Shipping charges depend on several factors, including:

• Delivery destination.
• Parcel size and weight.
• Selected courier or shipping service.
• Delivery speed.
• Customs or other destination-specific requirements, where applicable.

The applicable shipping charge will be communicated to the customer before the order is confirmed. International shipping charges may differ significantly depending on the destination country and service selected.

Any additional charge arising from a customer-requested change to the delivery arrangements will be communicated before it is incurred, where reasonably practicable and as required by law.

6. Estimated Delivery Times

Delivery times depend on the customer’s location, courier service, production requirements, customs processing and other relevant circumstances.

For international orders, delivery times may also be affected by customs inspections, import procedures, public holidays and delays involving international shipping providers.

We will communicate an estimated delivery period when the order is confirmed.

Estimated delivery times are not guaranteed unless expressly agreed otherwise.

We will make reasonable efforts to communicate significant delays and provide updated information where available.

7. International Customs Duties and Taxes

International shipments may be subject to import duties, customs charges, taxes, handling fees or other charges imposed by the destination country.

Unless expressly agreed otherwise in writing, these charges are the responsibility of the customer.

Customers are responsible for checking any import requirements applicable to their destination before placing an order.

NAUCH CLOTHIN cannot guarantee that a shipment will be exempt from customs charges or import restrictions.

Where a delivery arrangement includes duties and taxes paid in advance, the applicable arrangement will be communicated to the customer before the order is confirmed.

8. Customer Delivery Information

Customers must provide accurate and complete delivery information, including the recipient’s name, telephone number, delivery address and country.

For international orders, customers should ensure that the address includes any required postal code, region or other relevant details.

Incorrect or incomplete information may cause delays, failed delivery attempts or additional shipping expenses.

Where additional costs arise because the customer provided incorrect information, the customer may be responsible for reasonable additional expenses, subject to applicable law.

9. Failed Delivery and Undeliverable Shipments

If a delivery fails because the recipient is unavailable, the address is incorrect or the shipment cannot be received, we will work with the customer and the relevant delivery provider to determine the next steps.

Depending on the circumstances, additional delivery charges, storage fees or return-shipping costs may apply.

Where a shipment is returned to NAUCH CLOTHIN, we will communicate the available options and any applicable costs before making further arrangements.

If a shipment cannot be delivered because of a restriction or failure attributable to NAUCH CLOTHIN, we will work towards an appropriate resolution in accordance with applicable law.

10. Lost, Damaged or Incorrect Deliveries

Customers should contact NAUCH CLOTHIN promptly if an order is lost, arrives damaged or contains an incorrect product.

Please provide your order reference and, where appropriate, photographs or other information that will help us investigate the issue.

We will work with the relevant delivery provider to investigate the matter and determine an appropriate resolution.

Where NAUCH CLOTHIN is responsible for the issue, we will provide an appropriate remedy in accordance with applicable law and our Returns, Refunds and Exchanges Policy.

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.

11. Delivery Tracking

Where the selected courier or shipping provider offers tracking, we will provide tracking information to the customer when it becomes available.

Tracking availability and the frequency of updates depend on the service provider.

Some delivery services or destinations may offer limited tracking information.

12. Changes to Delivery Arrangements

Customers should contact us as soon as possible if they need to change a delivery address or other shipping details.

We cannot guarantee that a requested change will be possible after an order has been processed or dispatched.

Additional charges may apply where a change results in extra shipping expenses. Any applicable charges will be communicated before proceeding, where reasonably practicable.

13. Contact Us

For domestic or international delivery enquiries, please contact NAUCH CLOTHIN through our official customer-service channels.

Business Name: NAUCH CLOTHIN LIMITED
Website: https://nauchclothin.com
Email: Nauchfashion@gmail.com
Phone/WhatsApp: +234 9023057749
Business Address: 18, Ademola Nelson Bassey, Igando, Lagos State