1. Introduction
Welcome to NAUCH CLOTHIN LIMITED ("NAUCH CLOTHIN", "we", "our" or "us").
These Terms and Conditions govern the use of our website, including browsing our products, submitting order enquiries, accessing available features and communicating with us regarding purchases.
By using our website, submitting an order enquiry or proceeding with a purchase, you agree to the applicable terms outlined in this document.
NAUCH CLOTHIN reserves the right to update these terms when necessary, subject to applicable law.
2. About Our Business
NAUCH CLOTHIN LIMITED is a fashion business registered with the Corporate Affairs Commission (CAC) in Nigeria.
We offer clothing products, including ready-made garments, custom-made outfits and products available through pre-order arrangements.
Our aim is to provide customers with stylish, affordable clothing and a professional shopping experience.
3. Website Orders and WhatsApp Communication
Customers may browse products and submit order enquiries through our website.
At present, submitting an order through the website does not automatically constitute a confirmed purchase.
After receiving an enquiry, our team may contact the customer through WhatsApp to confirm product availability, size, quantity, customisation requirements, pricing, payment arrangements and delivery details.
An order will be treated as confirmed when the relevant details and terms have been agreed upon by both parties.
Customers are responsible for reviewing the agreed order details before making payment.
NAUCH CLOTHIN reserves the right to decline an order where a product is unavailable, the requested specifications cannot be fulfilled or there is another legitimate reason preventing fulfilment.
4. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on our website are accurate.
Actual colours may vary slightly because of lighting, photography and screen settings.
Product availability may change without notice, particularly for limited collections and pre-order products.
If a product becomes unavailable after a customer submits an enquiry, we will communicate this to the customer before confirming the purchase.
Customers should verify the final product specifications and agreed price through our official communication channels before proceeding with payment.
Nothing in this section limits any rights customers may have under applicable law.
5. Ready-Made, Custom-Made and Pre-Order Products
NAUCH CLOTHIN offers different purchasing options.
Ready-made products: These are garments already produced and available for purchase, subject to stock availability.
Custom-made products: These are garments produced or modified according to a customer’s agreed specifications, measurements or design preferences.
Pre-order products: These are products ordered before they become available for immediate delivery or collection.
For custom-made and pre-order products, the production timeline, price, deposit requirements and expected delivery arrangements will be communicated before the order is confirmed.
Customers are responsible for providing accurate measurements and customisation instructions.
Once production has started, changes to an order may not be possible or may result in additional costs. Any additional costs will be communicated to the customer before the changes are undertaken.
Where an order cannot be fulfilled by NAUCH CLOTHIN, the customer will be informed and an appropriate resolution arranged in accordance with applicable law.
6. Pricing and Payment
The final price of an order will be communicated to the customer before the order is confirmed.
Depending on the product and arrangement agreed upon, customers may be required to pay the full amount in advance or pay an agreed deposit followed by the outstanding balance.
Any deposit, balance-payment deadline and production arrangement must be clearly communicated and agreed upon before payment.
Customers should make payments only through the payment methods or accounts officially communicated by NAUCH CLOTHIN.
An order requiring payment will not ordinarily proceed to production or dispatch until the agreed payment conditions have been met.
Where a customer fails to meet an agreed payment deadline, production or delivery may be delayed or suspended after appropriate communication.
Refunds arising from cancelled or unfulfilled orders will be handled in accordance with our Returns, Refunds and Exchanges Policy and applicable law.
7. Customer Measurements and Specifications
For custom-made clothing, customers must provide accurate measurements and clearly communicate their preferred design, fabric, colour and other relevant specifications.
Where NAUCH CLOTHIN takes the measurements or makes a specification error, we will review the issue and provide an appropriate remedy.
Where an error results from incorrect measurements or instructions supplied by the customer, the customer may be responsible for reasonable additional alteration, production or delivery expenses, provided these are explained and agreed upon where required.
This provision does not remove any remedy available to a customer where NAUCH CLOTHIN has failed to provide the agreed product or has otherwise breached applicable consumer-protection requirements.
8. Delivery
Delivery charges, estimated delivery periods and other relevant arrangements will be communicated before the order is finalised.
Customers must provide accurate delivery information and a working contact number.
Where a delivery fails because a customer supplies an incorrect address or is unavailable to receive the order, additional delivery expenses may apply.
Any additional charges will be communicated to the customer.
NAUCH CLOTHIN will make reasonable efforts to fulfil orders within the agreed delivery period and communicate significant delays.
Further details are available in our Shipping and Delivery Policy.
9. Exchanges and Refunds
Customers should review their order details, including sizes, measurements, product specifications and quantities, before confirming a purchase.
NAUCH CLOTHIN may offer exchanges for incorrect sizes and will assess requests involving damaged, defective or incorrectly supplied products.
Where an incorrect product, defect or damage is attributable to NAUCH CLOTHIN, we will work with the customer to arrange an appropriate remedy in accordance with our Returns, Refunds and Exchanges Policy and applicable law.
Where an exchange or alteration is required because the customer supplied incorrect measurements, selected the wrong size or provided incorrect specifications, the customer may be responsible for reasonable additional costs.
We generally do not accept returns solely because a customer changes their mind or no longer wants a correctly supplied product, subject to any rights that cannot lawfully be excluded.
Nothing in these terms excludes a refund, replacement, exchange or other remedy where required by applicable law.
Customers should contact us through our official WhatsApp channel to report a product issue and provide their order details.
10. Customer Accounts
Where account registration is available, customers must provide accurate information and take reasonable steps to protect their login credentials.
Customers must not use the website to conduct fraudulent activities, submit intentionally false information or interfere with the security or operation of the website.
We may restrict or suspend accounts where reasonably necessary to address suspected fraud, abuse or violations of these terms, subject to applicable law.
11. Intellectual Property
The NAUCH CLOTHIN name, logo, original designs, product photographs, graphics, website text and other original materials are owned by NAUCH CLOTHIN LIMITED or used with permission, unless otherwise indicated.
Customers may use the website for personal browsing and shopping.
No person may reproduce, distribute, sell or commercially exploit protected content belonging to NAUCH CLOTHIN without appropriate permission, except where permitted by law.
12. Website Use
Customers must not use the website for unlawful activities, attempt unauthorised access to its systems, interfere with its operation or misuse information belonging to other users.
We may update website content and features when reasonably necessary.
We will make reasonable efforts to maintain website availability but cannot guarantee uninterrupted access at all times.
13. Privacy
Personal information collected through our website or customer communications will be handled in accordance with our Privacy Policy and applicable data-protection law.
Customers should review our Privacy Policy to understand how their information is collected, used, stored and shared.
14. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our business operations, website features or legal obligations.
The updated version will be published on our website with its effective date.
Where required, we will notify affected customers of material changes.
15. Governing Law
These Terms and Conditions are governed by the applicable laws of the Federal Republic of Nigeria.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or competent dispute-resolution bodies.
16. Contact Information
For enquiries, complaints or questions concerning these terms, please contact NAUCH CLOTHIN through our official customer-service channels.
Business Name: NAUCH CLOTHIN LIMITED
Email: nauchfashion@gmail.com
WhatsApp/Phone: +234 9023057749
Business Address: 18, Ademola Nelson Bassey, Igando, Lagos State
Website: nauchclothin.com
This policy is effective from 25 October 2026. Please check this page for updates.